Did you hear about Velvet Burger? They are one of the most recent companies to have their Facebook page deleted for breaking the rules. They waved ‘bye bye’ to almost 10,000 fans in the process. You can read their message to their customers below.
You may have also heard Hell Pizza went the same way – losing their page and 20,000 fans along with it. Hell managed to get their page back through someone-who-knew-someone who worked at Facebook, but sadly – in most cases – if this happens to you, you’ll be starting from scratch.
In case you’re thinking being in a little country (Velvet Burger and Hell are in New Zealand) or that having far fewer fans will prevent this from happening to you, think again! Don’t get all up in arms with Facebook about this either, the only person to blame is … you.
When you created your Facebook page for your business you ticked a box saying you’ve read and agree to the terms and conditions. I know, I know, of course you didn’t actually read them (and I don’t blame you, there are pages and pages to read) but ignorance is definitely not bliss.
As Facebook says “We reserve the right to reject or remove Pages for any reason.” And they’re not kidding. Don’t think you’ll get a warning either! Poof! One day it could just be gone.
The bad news is claiming you didn’t know you were breaking the rules won’t cause Facebook to reverse your page deletion decision.
The good news? With a little learning you can prevent the next victim being your page.
There are Facebook rules that page admins break on a daily basis, so included in the list of what you CANNOT do that follows below are no doubt many you’ve been guilty of.
Even if you’ve been playing by the rules, you might read them and think “But everyone does that! Why can’t I?”. Well to paraphrase mothers around the world “If your friends jumped off a bridge, would you?”. Kidding aside, it really isn’t worth flouting the rules.
So here’s my list of the most commonly broken Facebook rules you simply cannot do with your page. Pay attention so your page is not the next in line for the chopping block!
You know that lovely big new image at the top of your page? As tempting as I know it is, you cannot use it as an ad.
What does that mean? The list includes:
By the way, your cover image should be 851 pixels wide by 315 pixels tall and under 100 kbs in file size.
Here’s where you’re going to feel guilty as these are broken all the time. It’s these rules that caused Velvet Burger to lose their page (and their 9,500 fans along with it).
These rules apply when promoting your promotion as well! So when you advertise (eg: Facebook ads) or reference a promotion (eg: in a Wall post) you need to follow the rules
These types of promotions are therefore NOT OK (often called Wall Promotions) because you’re using Facebook features and functionality to run the promotion:
Share this [update / photo / video etc] to be in to win…
Upload a photo / video …
Every 25th new fan wins…
Add a comment …
Invite your friends to like our page …
Answer this question …
Photo with the most likes wins …
Whether promotional or not, whenever you collect content or information from a Facebook user, you have to make it clear that you (and not Facebook) are collecting it.
Your page name and your Facebook username must reflect / match your company name.
So if your company sells milk called Moo Juice then your page name should be ‘Moo Juice’ or ‘Moo Juice Milk’ but not ‘Milk’ as you can’t call your page a generic term – eg: ‘Beer’ or ‘Pizza’.
Your page name cannot be entirely in capitals unless your organisation’s name is an acronym. So the Bank of New Zealand can call their page BNZ but just because your logo has your name all in capitals, if it’s not an acronym, your page name cannot be all caps.
You also cannot use character symbols, such as bullet points or excessive punctuation or trademark symbols, in your page name.
Before you run Facebook Ads, have a careful read through the Facebook Advertising Guidelines here. There are so many that it deserves it’s own article so for now you’ll have to do your own homework 😉
I think I’ve set a new record for the number of uses of the word ‘cannot’ in one article!
Given how often these rules are broken and the fact the Facebook’s terms and conditions sprawl over multiple pages; I hope you’ve learned a lot. Please consider liking or sharing this article with your network to help other business owners, marketers and page admins avoid falling into the page deletion trap! Just pick one of the sharing options at the top of the page or below, thank you in advance 🙂
DISCLAIMER: Do not use this article to decide if what you’re doing is or is not okay! Other than the fact that I haven’t made a complete list of ALL the rules, Facebook updates the rules all the time! You’ll need to do your own research or check it past your Facebook Rep or agency to be sure. You can get started here: http://www.facebook.com/page_guidelines.php
(Disclaimer: We do not carry credit for this post nor any of the photographs; we are simply sharing information, you may not otherwise see, in accordance with the copyright laws and under a Creative Commons Attribution 3.0 License of the USA)