Terms of Service

By commissioning kimtown, Kim Townsend, to complete your requested order, you understand that due to the custom nature of every item created, there are no refunds under any circumstances.

Color Information
Furthermore, some colors may vary slightly on your monitor/phone from the actual product. If you’d like to view any colors (and you are local to the Jacksonville, Florida area) I don’t mind meeting with you to go over color and/or fabric choices.

Project timelines vary greatly.
Custom orders take 4-6 weeks depending on the project; sometimes sooner, sometimes later; there may be other projects ahead of yours. Should you need an item quicker than I can put it in the order line and create it, CONTACT ME RIGHT AWAY so I can provide you with turnaround times.

Rush Projects
If you are leaving for the holidays, a vacation, a cruise etc, ASK ME FIRST so I can be sure I can create your order before you depart. You may be able to pay a rush fee should you need it sooner.

Ready to Sell + In-Stock Items
Items that I have in stock are typically sent out within 2-3 business days. However, due to weather, natural disasters or other emergencies may be longer. If there is ever a delay you will be notified within 48 hours.